Return Policy

At iRepair Mobiles Basingstoke, we are committed to providing high-quality repair services and mobile accessories. Our return and refund policy is designed to ensure clarity and fairness, in accordance with UK consumer protection laws.

Your Legal Rights

When you purchase goods or services from us, you have the right to expect that they are:

• Of satisfactory quality: Free from defects and durable for a reasonable period.
• As described: Matching any descriptions or models shown at the time of purchase.
• Fit for purpose: Suitable for any specific purpose you made known to us before purchase.

If our products or services fail to meet these standards, you are entitled to the following remedies:

• Within 30 days: A full refund for faulty or misdescribed goods.
• After 30 days: A repair or replacement. If these are unsuccessful, you may claim a partial or full refund.

These rights are protected under the Consumer Rights Act 2015 and cannot be restricted by our company policies.

Our Goodwill Policy

In addition to your legal rights, we offer the following goodwill policy for returns and exchanges:

• Change of Mind: If you change your mind about a product, you may return it within 14 days of purchase for an exchange or store credit, provided:
  • The item is unused and in its original packaging.
  • You present the original receipt or proof of purchase.

Please note: This goodwill policy does not apply to services rendered (e.g., repair services) or items that cannot be resold due to health or hygiene reasons once unsealed.

Faulty or Defective Products

If you discover a fault with a product or service provided by us:

• Products: Return the item with proof of purchase. If confirmed faulty, we will offer a repair, replacement, or refund, depending on the circumstances and time elapsed since purchase.
• Services: If a repair we performed is unsatisfactory, please return your device, and we will re-assess and rectify the issue at no additional cost.

How to Return Items

To initiate a return or discuss a concern:

1. Visit Our Store: Bring the item and proof of purchase to our store at the address below.
2. Contact Us: If you cannot visit in person, please contact us to discuss alternative arrangements.

Contact Details:

📍 iRepair Mobiles Basingstoke
Unit 14 Old Basing Mall, Basingstoke RG21 7AW, United Kingdom
📞 +44 7733 304047
📧 info@irepair-mobiles.co.uk